Privacy Policy

This Privacy Policy describes how Doveway LLC (“we,” “us,” “our”) collects, uses, discloses, and protects your information when you use our platform, website, and related services (collectively, the “Services”). By accessing or using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. This policy is also incorporated by reference into our Terms of Service.

1. Information We Collect

Personal information you voluntarily provide when you create an account, request services, or communicate with us:

• Name
• Email address
• Phone number
• Payment information (processed securely through third-party payment processors)
• Identity verification documents
• Profile information and preferences
• Photos or images uploaded to the platform
• Communications between you and other users through the platform
• Communications with our customer support team

You are responsible for ensuring that any information you provide is accurate and up to date.

Automatically collected information when you use the Services:

• IP address
• Device type and operating system
• Browser type and version
• Pages visited and interactions within the platform
• Usage patterns and analytics data
• Approximate geographic location (with permission when required)

This information helps us improve the functionality, security, and performance of the Services.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including to:

• Provide, operate, and maintain the Services
• Facilitate transactions between users
• Verify user identity and reduce fraud or abuse
• Process payments and send transaction confirmations
• Provide customer support and respond to inquiries
• Send service updates, security alerts, and administrative messages
• Monitor and analyze usage patterns and trends
• Improve platform features and user experience
• Enforce our Terms of Service and policies
• Comply with legal obligations

We may also use aggregated or anonymized data for research, analytics, and business development purposes.

3. Information Sharing and Disclosure

We do not sell personal information to third parties. However, we may share your information in the following circumstances:

With other users — certain information (such as name, profile information, and transaction-related details) may be visible to other users as necessary to facilitate services and transactions on the platform.

With service providers — we may share information with trusted third-party service providers who perform services on our behalf, such as:

• Payment processors
• Identity verification services
• Cloud storage providers
• Analytics providers
• Customer support tools

These providers are authorized to use your information only as necessary to perform services for us.

For legal reasons — we may disclose information if we believe it is necessary to comply with applicable laws or regulations, respond to legal requests or government authorities, enforce our agreements and policies, protect the rights, safety, or property of the company, users, or the public, or detect and prevent fraud, abuse, or security threats.

Business transfers — if the company is involved in a merger, acquisition, financing, or sale of assets, user information may be transferred as part of that transaction.

With your consent — we may share information for other purposes with your explicit consent.

4. Third-Party Services

Our platform may rely on third-party services such as payment processors, authentication providers, analytics platforms, or hosting services. These third parties operate independently and maintain their own privacy policies. We are not responsible for the privacy practices or content of third-party services. Users are encouraged to review the privacy policies of any third-party services they interact with through the platform.

5. Data Security

We implement commercially reasonable technical, administrative, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, or alteration. Security measures may include encryption, secure servers, restricted access controls, and monitoring systems. However, no internet transmission or electronic storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security of information transmitted to or through the Services.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide the Services
• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal, tax, accounting, or regulatory requirements
• Resolve disputes and enforce agreements

We may retain certain information even after an account is closed when required by law or necessary to prevent fraud or enforce legal rights.

7. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of personal data
• Request restriction of processing
• Object to certain processing activities
• Request a copy of your data in a portable format
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at doveway.tech@gmail.com. We may need to verify your identity before responding to certain requests.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to maintain user sessions, improve platform performance, analyze usage patterns, and enhance user experience.

Users may control cookie preferences through their browser settings. Disabling cookies may affect the functionality of certain parts of the Services.

9. Children's Privacy

The Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. Individuals under the age of 18 are not allowed to use the platform. If and when we become aware that such information has been collected, we will take immediate action to delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including the United States. By using the Services, you consent to the transfer and processing of your information in jurisdictions that may have different data protection laws than your country.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When updates occur, we will revise the “Last updated” date at the top of this page.

12. Contact

Questions about this Privacy Policy can be sent to doveway.tech@gmail.com.